Why does Hotel Max collect personal information?
A Casa collects and uses your personal information to provide you with exemplary customer service, convenient access to our website, and to provide you with the best possible service experience. In addition, Hotel Max uses your personal information to help us keep you informed of the latest product announcements, special offers and other developments that we think may be of interest to you. If you are not interested in being kept up to date on the latest developments and current product and service information, you can let us know at any time.
What data is collected?
There are a number of situations where Hotel Max may use your personal information to help us provide you with better service. For example, you may be asked to provide personal information when you initiate a transaction. You will only be asked to provide information that is relevant to the situation. This includes, for example, name, postal address, telephone number, e-mail address and preferred method of contact or credit card details. In addition, Hotel Max collects information for market research purposes in order to get to know our customers better and thereby provide you with more effective service. Hotel Max also collects information about customer activity on our Web site. This information helps Hotel Max determine what information is most useful to our customers and what areas of our Web sites and Internet services are of most interest to them.
When does Hotel Max share personal information?
How does Hotel Max protect your personal information?
A Casa takes precautions, including administrative, electronic, and physical procedures, to protect your personal information from loss, theft, and misuse, as well as from unauthorized access, disclosure, alteration, and destruction. The Website uses industry standard SSL (Secure Sockets Layer) encryption in some places. This ensures the confidentiality of your personal and credit card information when you transact over the Internet. You can also help us by taking precautions to protect your personal information on the Internet. Change your password often. Use a combination of letters and numbers, and always use a secure Web browser.
Integrity of your personal information
A Casa has safeguards in place to ensure that your personal information is always accurate, complete and up to date for its intended uses. Of course, you have the right to access and change the personal information you provide to us at any time. You can help us ensure that your contact information and preferences are accurate, complete and up to date. You may also request a copy of your personal information by contacting us at the email address listed below.
Cookies and Other Technologies
Google Analytics (analysis tool)
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. The storage of Google Analytics cookies is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offering and its advertising.
We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
Objection to data collection
Like most websites, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
In some of our email messages, A Casa uses what is called a "click-through URL" that is linked to content on our web site. When you click into such a URL address, you pass through our web server before arriving at the actual destination web page. Hotel Max tracks this "click-through" data to determine interest in certain topics and to measure the effectiveness of communications with our customers. If you wish to avoid having such data collected, simply do not click into any text or graphic links in emails.
In addition, Hotel Max uses "pixel tags" (tiny image files) that provide information about which areas of our Web sites customers have visited or measure how effective customer searches of our Web site have been. Pixel tags also allow Hotel Max to send e-mail messages in a format that customers can read. It also allows us to verify that emails have been opened to ensure that Hotel Max only sends messages that are of interest to our customers.
Our online deposit tool is created and operated by Incert.
Based on agreements concluded by us specifically for this purpose regarding the processing of personal data, your data is processed on our behalf by INCERT eTourismus GmbH & Co KG, based in Linz, Austria, within the scope of commissioned processing pursuant to Art 28 DSGVO in accordance with the relevant legal requirements within the scope of inquiries and support measures. Within the scope of their service provision, the aforementioned order processors have access to your data, but may only use it for the purpose of these support measures for us and may not use it for their own purposes. Your customer and order data are stored by INCERT eTourismus GmbH & Co KG exclusively on servers in the European Union.
Our company-wide commitment to the protection of your personal rights